Inmate Telephone Service

Telmate, a division of Pinnacle Public Services LLC, provides the inmate telephone service to our facilities. 

An inmate can contact family and friends by calling collect from inmate telephones in the jail. Family and friends must be willing to accept the charges. Inmates cannot receive incoming telephone calls and employees are not permitted to deliver personal messages to inmates.

You may request to have your phone number blocked from receiving inmate phone calls, by contacting the County Information Services HelpDesk at (360) 337-5555.  Please leave a detailed message with your name and phone number.

We do not remove blocks on phones per inmate request.  Only the person that is on the receiving end of the blocked phone number can remove it by contacting (360) 337-5555.

If you are having trouble with your account or billing, please contact Telmate at their toll free phone number: 1-866-516-0115.  If you wish to purchase phone time, visit the Telmate website link, listed below.

http://www.telmate.com

3-WAY CALLING NOTICE

This facility utilizes a superior 3-way prevention system to prevent 3-way calling activity. This detects and terminates all potential 3-way calls.

Users should understand what causes actual and false (potential) 3-way call responses and subsequent call terminations. Understanding what causes a 3-way call termination will prevent false 3-way call interruptions.

Your facility has made this list available to you to assist you in preventing unwarranted 3-way call terminations.

Potential Call Terminating False 3-Way Responses

• Do NOT attempt a 3-way call. All 3-way calls will be immediately terminated
• Do NOT use a speaker phone or amplified phone
• Do NOT use a cordless phone out of range or one with static problems
• Do NOT accept call waiting during your call
• Do NOT yell into the phone
• Do NOT cup a hand over the mouthpiece to mute or cut out background noise
• Do NOT cough into the phone
• Do NOT pick up another extension during the call. If this is necessary, speak immediately after picking up the extension
• Begin your conversation immediately after accepting the call