Community Development, MS-36  
614 Division St, Port Orchard, WA 98366
Phone:(360) 337-5777 * Fax:(360) 337-4925
Hours 8AM - 4PM (M-TH), 9AM - 1PM (F)
 
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DCD Lean Process Improvement

DCD Teams Up to Improve Single Family Residence Permit Process.

July 9 –July 13, 2012 DCD teamed up with Impact Washington to analyze the Single Family Residence Permit Process. The week long Kaizen event focused on mapping out the current process, identifying where there are wasted steps and brainstorming ideas to eliminate the waste and improve the process. At the end of the week the team delivered the final ‘report out’ that tells the story of the week and focuses on highlights of the implementation plan. The final ‘report out’ and interviews with participants are available below on this page under Important Links.  The department began implementing these changes the following Monday morning and has continued development of the improvements since the Kaizen week. A recent 30 day ‘report out’ of the event took place on August 23, 2012 and had favorable results thus far. Current average review time for a Single Family Residence has been reduced by 77% to 6 days. There will be a 60 and 90 day report out to continue checking progress and to identify what is targeted next for further improvement within the department.

Important Links

Kaizen Week Final Report Out
Kaizen Week Participant's Perspective - Interviews
DCD in Local Government Performance Center



Kitsap County Department of Community Development received a NACo Achievement Award for this Residential Process Improvement project in 2013.

NACo Acheivement Award



, Last Updated:  September 29, 2014
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