DCD Lean Process Improvement
DCD Teams Up to Improve
Single Family Residence Permit Process.
DCD teamed up with
to analyze the Single Family
Residence Permit Process. The week long
event focused on mapping out the
current process, identifying where there are wasted steps and
brainstorming ideas to eliminate the waste and improve the process.
At the end of the week the team delivered the final ‘report out’
that tells the story of the week and focuses on highlights of the
implementation plan. The final ‘report out’ and interviews with
participants are available below on this page under Important Links.
The department began implementing these changes the following Monday
morning and has continued development of the improvements since the
Kaizen week. A recent 30 day ‘report out’ of the event took place on
August 23, 2012
favorable results thus far. Current average review time for a Single
Family Residence has been reduced by 77% to 6 days. There will be a
60 and 90 day report out to continue checking progress and to
identify what is targeted next for further improvement within the