Images of Kitsap County
Public Communications (MS-11)
614 Division Street, Port Orchard, WA
Phone: 360.337.4598
 
FOR IMMEDIATE RELEASE
 
Date: October 24, 2011

Contact: Doug Bear,
Kitsap County Public Communication Manager
360.337.5777 or dbear@co.kitsap.wa.us

No: 2011-088

 

County Receives Award for Excellence in Digital Communications
Kitsap Electronic Notification Service keeps residents informed

(Port Orchard, WA)  Kitsap County was recently selected to receive the GovDelivery Excellence in Digital Communications Award. “This award celebrates agencies that take an innovative approach to improve communication and service to the public through effective communication channels, cross-promotion, and compelling content,” said Jennifer Kaplan from GovDelivery. The award is to being presented to the Board of County Commissioners during their regular meeting Monday, October 24. Kitsap County was the only local government in the U.S. to receive this award; the other recipient was the Norwich County Council in the United Kingdom.

The award was given, in part, because of the County’s booth at this year’s fair. At the booth residents could sign up for the Kitsap Electronic Notification System (KENS) powered by GovDelivery. They could also learn about the other ways residents can stay informed. “We want to keep residents informed, and KENS is a great way to leverage information as it becomes available,” said County Communications Manager Doug Bear. “Residents pick subjects which interest them from a menu, and then choose how frequently and by which method they want to be notified,” said Bear. Residents can choose immediate notification, daily notification or weekly notifications sent to their email address or as text messages to their mobile device. There are currently over 5000 subscribers to KENS.

KENS is just part of a multi-faceted strategy to increase communication. The County now posts information to a Facebook site (www.facebook.com/kitsapwa) and other social media sites. “Using social media allows us to leverage text-based messages and enhance them with pictures and video,” Bear added. The County’s FlickR site (www.flickr.com/photos/kitsapcounty) is used to post pictures and the Vimeo site (www.vimeo.com/kitsap) is used to post video. In addition to these resources the County is adding a Twitter feed soon. “The upcoming winter weather season provides a great opportunity to leverage these services and keep more people in the know during storms and snow events,” said Bear.

In addition to social media the County is using a few special web sites to increase communications. Kitsap 24/7 (www.kitsap24x7.com) is a new site that alphabetically lists over 125 links to services available through the County and other government agencies. The Kitsap 1 web portal (www.kitsap1.com) allows residents to report problems online, and search a knowledge base library designed to help them find the information they are looking for. Links to either of these services are available from the County’s home page at www.kitsapgov.com.

“It’s a work in progress,” Bear said, acknowledging that while residents are sometimes still frustrated trying to communicate with local government, emerging technology will present more opportunities for improvement. “Our goal is to continue to explore methods to increase communication and take advantage of opportunities as they become available,” said Bear. For those without computers or internet access Bear recommends Kitsap 1 (360.337.5777) as the starting point for County information.

Click on the links below for other articles about Kitsap 1 and the services offered.

Additional resources:

Article from the October issue of Washington State Recycler’s Association magazine: Kitsap County uses electronic communication to reach residents

Article published by GovDelivery: http://www.govdelivery.com/blog/2011/08/want-to-sweeten-your-citizen-outreach-head-to-the-fair/

Kitsap County home page: www.kitsapgov.com

Kitsap Electronic Notification Service: https://public.govdelivery.com/accounts/WAKITSAP/subscriber/new

Kitsap County Facebook site: www.facebook.com/kitsapcounty

Kitsap County Flickr site: www.flickr.com/photos/kitsapcounty

Kitsap County Vimeo site: www.vimeo.com/kitsap

Alphabetical listing of services (Kitsap24/7): www.kitsap24x7.com

Electronic reporting & knowledge base: www.kitsap1.com

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Kitsap 1
360•337•5777
kitsap1@co.kitsap.wa.us

Last Updated: 
May 27, 2014