Do you have an opinion about cable services in Kitsap County? 


As part of the cable franchise agreement renewal we want to hear from resident how they feel about service they receive from existing cable companies.
Taka a short online survey and share your opinion.
Complete the survey and you are entered in a drawing for one of 2 Amazon Fire HD8 tablets!



 

Office of Cable Communications


What is the Cable Franchise Authority?

As a cable customer in unincorporated Kitsap County, we can assist you in resolving billing or service disputes you may have with the cable company. Please contact us if you have an issue that you have been unable to resolve directly with your cable company.

The Cable Franchise Authority can also answer all questions you may have regarding the Franchise Agreement that Kitsap County has with your cable company. These questions may include issues regarding programming, customer service, installation practices, and qualifying for a senior or disabled discount.  This Authority accommodates citizens with service in unincorporated areas of Kitsap County.  Each City has a cable contact for citizens with service within that city.

Franchise Agreements

Kitsap County has signed franchise agreements with two cable companies – Comcast and Wave Broadband – regarding their use of the County's Rights-of-Way to provide cable television service to customers in unincorporated areas.  Cable companies using public property to build and operate their businesses must receive a cable services franchise agreement which includes certain public benefit obligations, safeguards and requirements.   

                 Click here for detailed information on the renewal process and focus groups.

Current Comcast Cable Franchise Agreement
This agreement was signed in 2012 and expires in May 2021

Current Wave Cable Franchise Agreement
This agreement was signed in 2011 and expires in January 2020

Consumer Protection

Our office strives to ensure the local cable companies comply with cable customer service standards and franchise requirements at all times.  Each cable franchise renewal process has included significant updates to the customer service standards requirements within the new agreement.

Important Links

         "New 'Utility Tax" appearing on your cable bill?"

Comcast Customer Service

The latest information about channel lineup changes, enhancements and price changes:

Wave Cable Customer Service

The latest information about channel lineup changes, enhancements and price changes:

Bremerton Kitsap Access Television (BKAT)
BKAT is a Public Education and Government (PEG) Access television station airing programming on Comcast Channel 12 and WAVE Broadband channel 3.  Each year, BKAT cablecasts hundreds of community based programs to approximately 50,000 households throughout Kitsap County.

WATOA -The Washington Association of Telecommunications Officers & Advisors (WATOA)
Kitsap County is a memeber of WOTOA.  WATOA is a professional organization of individuals and organizations serving citizens in the development, regulation, and administration of cable television and other telecommunication systems.

               State and National Important Legislation

Frequently Asked Questions
Check the FAQs to learn about PEG fees, franchise fees and other common questions about cable service.

 

About us

Kitsap County's role as the Cable Franchise Authority as established in 2008 to negotiate, monitor, and enforce the rules set forth in the cable television franchises agreements with the cable TV companies operating in unincorporated Kitsap County. Kitsap County collects a franchise fee of 5% of gross revenues from the cable companies for their use of the County's rights-of-way. In 2017, $2.1 million in franchise fees were collected and deposited into the County's General Fund.

​Online Submission Form

Please use this form to submit a comment, complaint, issue or incident regarding  your cable company: Click on the link below   

              ON LINE SUBMISSION FORM

Contact information

George Geyer

614 Division Street (MS-21)

360-337-4404 or gfgeyer@co.kitsap.wa.us