Missed Waste Pickups

Updated: October 20, 2021

Kitsap County is aware that Waste Management (WM) recently missed waste collections in some areas of the county due to a shortage of qualified truck drivers. WM has reported to the County that they expect to be fully staffed by the end of December. 

Kitsap County does not have regulatory authority over waste collection services and does not have a contract with WM for these services. Instead, services are regulated by a state agency called the Washington Utilities and Transportation Commission (UTC).

Regardless, the Kitsap County Commissioners and the Kitsap County Solid Waste Division are closely monitoring this situation as it affects our residents. The County is in communications with both WM and the UTC.

We hope the following information will help affected WM customers understand their options.


Filing a complaint

If your service complaint has not been resolved by WM, you can:


Credits for two missed pickups

WM's goal is to not miss collection more than once per month. They have reported to the County that residential customers who are not collected for two collection cycles in one month will be credited for one month of recycle service. 


WM service alerts

The WM website is the #1 communications channel for WM's customers. In the event that WM does not have enough drivers to service a route, they post a Service Alert for customers as soon as information is available. Service Alerts are accessible 24/7 on the WM website.

WM also notifies individual customers by text, email, or phone. If you are not receiving these notifications, it may be because your contact information is missing. Log into your My WM Account at WM.com to choose or verify your communication preferences.


What to do with recyclables not collected

WM Customer Service is informing customers with missed collections that they can set out a double load on their next collection day. If possible, please use a plastic storage tote or plastic trash can to hold extra recyclables and keep them dry. Label the container "RECYCLE." Do not use plastic bags for recyclables. Plastic bags are collected treated as trash and you may be charged for extra trash pickup.

You now have the option to subscribe to a 96-gallon recycle cart for the same monthly price as a 64-gallon recycle cart. Call WM to upgrade.

If you can't store recyclables until your next pickup, you can take them to a county waste facility (for no charge). Recyclables must be empty, clean, dry, and loose.

Recycle only these items:

  • Plastic bottles, jugs, jars, and dairy tubs (no lids or caps)
  • Paper - paperboard boxes, mail, magazines and catalogs, newspaper, office paper, phone books, etc.
  • Metal cans (no loose lids)
  • Glass bottles and jars (no lids or caps)
  • Cardboard (flattened)

View the webpage for each facility to see a complete list of accepted wastes.